!!!!IMPORTANT NOTICE:
The mydata folder in the current directory stores your usage data, such as AI conversation records, custom proxy rules, etc. Do not delete or overwrite it when upgrading to a new version.


Usage Instructions:

Copy the entire software folder to any non-system disk directory. Run the desktop shortcut or enter the folder. For first-time use, right-click on redstarv.exe, select "Run as administrator" from the pop-up menu, and allow network access and settings modifications.

Usage Note:
This APP is only for network acceleration purposes. Please comply with local laws and do not use this APP for illegal purposes. Do not publish, transmit, spread, or store content prohibited by national laws and regulations.

Supported Systems:
Windows 7 X64 or above, Windows 11 X64 recommended.


Frequently Asked Questions:


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After connecting to VPN, it shows "Current server node is unavailable"

Go to the software directory, right-click on redstarv.exe, select "Run as administrator" from the menu, and try connecting again.

If it still doesn't work: Uninstall the software and delete all files in the entire directory (keep the mydata folder), download and reinstall or use the portable version, then run as administrator again.

Generally, you only need to run as administrator the first time, and afterward, you can run it directly. If a window pops up asking for network connection permission, please allow it.


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Cannot access the internet after connecting to VPN

Check if the system firewall is enabled and blocking "redstarv.exe" from accessing the network. If so, please turn off the firewall or allow "redstarv.exe" to access the network in the firewall settings.
In automatic mode, if only certain websites cannot be accessed, the website may not be included in the proxy rules. Please add rules or switch the APP to global mode.
Check if other VPN or proxy software is running; please exit them.
Check if your browser has blocking plugins enabled or has set up a separate proxy. Try using a different browser for testing.
The node you selected may be experiencing a temporary failure. Please try switching nodes. If the problem persists, check your network connection and settings.


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How to solve issues with accessing specific websites like ChatGPT?

If the APP is running in smart mode, the website may not be included in the proxy rules. Please add rules. For example, for OpenAI ChatGPT, add the following rule:
DOMAIN-SUFFIX,openai.com,PROXY
Or switch the APP to global mode.
If the APP is running in global mode, the current website may be inaccessible, or the server node being used may be malfunctioning. Please try again later or switch to a different node.


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How to resolve 502 errors and website access issues?

If the APP is running in automatic mode, the website may not be included in the proxy rules. Please add rules or switch the APP to global mode.
If the APP is running in global mode, the current website may be inaccessible, or the server node being used may be malfunctioning. Please try again later or switch to a different node.


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Why am I still showing my local IP even though I'm connected to the VPN?

This is because the website you're using to check your IP doesn't match the automatic rules. Please add rules or switch the APP to global mode.


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Why am I still restricted by IP when accessing some websites?

This is because the website you're visiting doesn't match the automatic rules. Please switch the APP to global mode or add the website to the automatic rules.


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How to use the accelerator on mobile phones and tablets?
Check the detailed method on the APP's download page.

Download the corresponding version from the website.
https://redstarv.com/download/


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Error message "API-MS-WIN-CORE-*.DLL file not found" when running

Download and install the Microsoft Visual C++ Redistributable Package from the official Microsoft website below, then try running again:
https://aka.ms/vs/17/release/vc_redist.x64.exe


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Do you support WeChat and Alipay payments?

Chinese users can pay with Alipay and WeChat Pay.


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Do you support multi-device login?

You can log in and use multiple devices simultaneously, with a limit of 8 devices. Compatible across multiple platforms. If you need more devices, please contact us by email.


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Why do I see a different proxy IP than others when using the same node?

Each of our nodes consists of dozens or even hundreds of independent servers. The APP will intelligently assign different server groups to each user. Once the initial assignment is complete, it generally remains stable without changing, ensuring the security of your proxy usage.


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How to solve slow network speed issues?

Please select a suitable route, depending on your network environment. We recommend choosing a VIP route. Network speed depends on your current network speed and congestion level. For example, it's slower at night than during the day due to congestion at your local network exit. All our servers are located on backbone networks, with numerous servers working behind each node, and each server has a limited number of users. When the number of users exceeds the limit, servers are added immediately.


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I forgot my password. How do I reset it?

There is a password recovery function on the login interface.


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For other issues, please contact us

Send an email to: support@redstarv.com. We generally reply within two business days. If you haven't received a reply for a long time, please check your email spam folder.